FAQ

Setup and Installation

What operating systems does the Hi10p Transcoder support?
Currently only Windows 7/Vista/XP is supported.

What prerequisites does the Hi10p Transcoder have?
The transcoder requires the Microsoft .Net 4.0 client profile framework to be installed. Additionally, the ffmpeg.exe file needs to be copied into the same directory where the transcoder is installed.

Where can I obtain the ffmpeg.exe file?
You can download the latest version of ffmpeg.exe built for Windows at http://ffmpeg.zeranoe.com/builds/. There you will find the static build along with the ffmpeg source code if you want to compile the executable yourself.

Where can I download the Microsoft .Net 4.0 client profile?
The client profile can be downloaded from Microsoft’s website at http://www.microsoft.com/download/en/details.aspx?id=24872.

Usage

What video file formats does the Hi10p Transcoder support?
Currently only MKV files for both input and output.

What happens if the inputted video file is not 10-bit encoded?
It will re-encode the file into an 8-bit h264 video file anyways. It’s not a very smart utility.

Can the source and destination directories be the same?
Yes, they can because the transcoder appends a [8bit-h264] tag to the file name.

What happens if the destination file already exists?
Starting with version 1.2.1, the existing destination file will be overwritten. Prior versions would still overwrite the file, but the application would mistakenly report that the transcoding operation failed.

Troubleshooting

When I play the video on my set-top device, the audio gradually goes out of sync.
I’ve only seen this happen with videos that use Vorbis audio encoding, and unfortunately it’s a problem with the set-top device not being able to process the audio fast enough. Generally, stopping the video and resuming it will resynchronize the audio again.